FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Frequently asked questions

How do I return my order?

If you would like to return your order, send us an email: support@lm17.com with the order number and the reason for the return.

Are there any shipping costs?

For orders under $60, a shipping cost of $6.95 is charged.
All orders over $60 will be delivered for free.

Can I still change my order?

If you want to change your order, please send us an email: support@lm17.com. We will see what is still possible.

How can I track my order?

As soon as your order is shipped we will send you a tracking code via email. This way you can track your order.

Keep in mind that it can take up to 48 hours before the tracking is available. Can't track your package after 48h? Please send us an email: support@lm17.com and we will contact the shipping company.

Frequently asked questions

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, a an exclusive reward system, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services, save money, and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.